Privacy Policy

Last updated: February 2026

At Servigo, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

1. Information We Collect

•Personal Information: When you register, we collect your name, email address, phone number, and role (guardian or teacher).
•Profile Information: Teachers may provide additional information such as qualifications, subjects, teaching experience, and profile photos.
•Usage Data: We collect information about how you interact with our platform, including pages visited, features used, and time spent.
•Payment Information: When processing payments, we collect billing details. Card numbers are handled securely by our payment processor and are not stored on our servers.

2. How We Use Your Information

•To provide and maintain our platform and services.
•To match guardians with suitable tutors based on requirements.
•To process payments and send billing confirmations.
•To send notifications about applications, messages, and meetings.
•To improve our platform through analytics and feedback.
•To comply with legal obligations and prevent fraud.

3. Information Sharing

•We do not sell, rent, or trade your personal information to third parties.
•Profile information of teachers (name, subjects, qualifications) is visible to all registered users.
•Guardian contact details are only shared with accepted tutors.
•We may share information with service providers who assist in operating our platform, bound by confidentiality agreements.
•We may disclose information when required by law or to protect our rights.

4. Data Security

•We implement industry-standard security measures to protect your personal information.
•All data transmission is encrypted using SSL/TLS protocols.
•Passwords are hashed using secure algorithms and are never stored in plain text.
•Access to personal data is restricted to authorized personnel only.

5. Cookies

•We use essential cookies to maintain your session and authentication.
•Analytics cookies help us understand how users interact with our platform.
•You can control cookie settings through your browser preferences.
•Disabling certain cookies may affect platform functionality.

6. Your Rights

•Access: You have the right to request a copy of the personal data we hold about you.
•Correction: You can update or correct your personal information through your profile settings.
•Deletion: You may request deletion of your account and associated data.
•Objection: You may object to certain uses of your personal information.
•To exercise these rights, contact us at privacy@servigo.com.

7. Terms of Service

•By using Servigo, you agree to these terms and our community guidelines.
•Users must be at least 18 years old or have parental consent.
•You are responsible for maintaining the confidentiality of your account credentials.
•Misuse of the platform, including posting false information or harassment, may result in account suspension.
•Servigo reserves the right to modify or terminate services at any time with reasonable notice.
•Disputes shall be governed by the laws of Bangladesh.

8. Changes to This Policy

•We may update this Privacy Policy from time to time.
•We will notify you of significant changes via email or a prominent notice on our platform.
•Your continued use of Servigo after changes constitutes acceptance of the updated policy.

Questions about our privacy practices?